Shipping, Returns & Exchanges

Orders are typically processed within 1–3 business days. Orders placed before 12pm PST often ship the same business day. Orders are not processed on weekends or major U.S. holidays.

Yes. We offer free standard shipping on qualifying U.S. orders of $75 or more.

Yes. Expedited shipping options are available during checkout for an additional charge. We do our best to get every order out as fast as we can, but if you order right at carrier pickup time, please contact us.

Yes. International shipping is available to select countries. Taxes, duties and/or import fees required by the destination country will be specified during checkout. We do not reimburse shipping, taxes, or duty charges for international orders sent outside the USA.

Orders ship from our Los Angeles warehouse.

If you notice an issue with your shipping address, please contact us immediately. We cannot guarantee address changes after an order has started to be processed.

To get your items to you as quickly as possible, orders may occasionally ship separately depending on inventory availability, package size, warehouse processing, or pre-orders.

Yes. We ship to PO Boxes and APO/FPO addresses through USPS. Delivery times may be longer than standard transit estimates and are outside of our control.

International orders may occasionally experience delays due to customs processing, duties collection, weather events, or carrier disruptions. Delivery timelines are estimates and are not guaranteed.

We accept eligible returns on unworn, unwashed merchandise with original tags attached within 30 days of placing your order. We reserve the right to refuse worn or damaged merchandise. We do not accept returns, exchanges, or store credit on products labeled “Final Sale” or products that are specified as non-returnable.

Items marked FINAL SALE, gift cards, shipping insurance, and certain promotional items are not eligible for return or exchange.

Domestic customers may receive prepaid return labels through the returns portal. International customers are responsible for return shipping costs.

Click here to start your return. Enter your order number and shipping ZIP code to get started.

Refunds are typically processed within 1–2 business days after the return is received and inspected. Banks may require additional processing time.

Yes, you can! Click here to start your return. Enter your order number and shipping ZIP code.

No. Each return label is tied to a specific order and should be shipped separately. Combining returns may result in only one return being processed.

For U.S. returns and exchanges, returns are easy, fast, and free. To start a return, please go to the returns portal. Select the items you're looking to return or exchange and fill out the necessary details. Ship the items back to us using the resealable shipping bag or box and the system-generated prepaid label you received when completing the return form. Once your items are returned, you’ll receive an email notification of your refund or new order if it's an exchange.

For international returns, please go to the returns portal, select the items you're looking to return, and fill out the necessary details. Once your return request is submitted, our customer service team will email you with next steps.

If a package is refused or returned due to an incorrect address, failed delivery attempts, or refusal by the recipient, original shipping charges are non-refundable. Once we receive the package back, we will contact you about reshipment. If you would like it faster, please place a new order with the correct delivery address and contact customer service to let us know you would like a refund on the return-to-sender order.

We understand that mistakes happen. If your return shipment contains merchandise from another company or brand, we will attempt to contact you and get it shipped back to you. However, please note that we are not liable for any lost or misplaced merchandise that is shipped to us by mistake. Please contact us as soon as possible.

Yes. Eligible items may be exchanged within the 30-day exchange window. Orders are limited to two exchanges. If you are still having trouble finding the right item after two exchanges, please contact customer service for assistance.

Customers can initiate exchanges through the returns portal. Exchange items may not be reserved until the original return shipment is scanned by the carrier.

Domestic exchanges include free return shipping and free outbound shipping for replacement items.

Original promotional discounts carry over to exchange orders when applicable.

Click here to start an exchange.

Package Protection protects your order against loss, damage, theft, and more. In just a couple of clicks, you'll receive a refund or replacement for approved claims. To cover your order, make sure Guide Package Protection is checked before you place your order at checkout.

If you opt out of Guide Package Protection, Project Social T is not liable for lost, damaged, or stolen items.

If you’ve purchased package protection and need to make a claim, head here to file a claim.

Package Protection will be available to add once you reach checkout. Once it is added, it will appear at checkout as a product before your order is placed.

Package Protection covers lost, damaged, and stolen packages.

You have the option of a refund or replacement of your order.

The cost depends on the total value of your order and will be listed on the checkout page and the cart drawer.

If your parcel hasn't had an updated tracking scan in 5 days, it’s considered lost in transit, and you can make a claim.

Please file a claim and we will process it.

From the ship date of the order, 30–45 days depending on the claim type.